Customer Service - Southwest And Beyond
If you require immediate attention you can send us an email at
[email protected]or call us at 1-888-817-8684
Payment Information
We accept the following methods of payment:Visa, American Express, Master Card, Discover Card & PayPalYou can also mail in your order with a check, money order or cashiers check.YOUR ORDER IS IMPORTANT TO US SO WE WILL TRY TO MAKE THINGS VERY SIMPLE FOR YOU. WE CHARGE NO EXTRA FEES TO DROP SHIP YOUR ORDER (drop ship is to ship to a different address, such as to a friend or family member). SO IF YOUR ORDERING FOR YOURSELF, FRIEND OR RELATIVE THERE WILL BE NO EXTRA CHARGES.
Payment Security
If you use a browser that supports secure connections, your order will be handled using our secure payment system that protects your credit card information while in transit over the Internet.
SHIPPING INFORMATION
Southwest and Beyond/Direct Discount Marketing uses PER PRODUCT shipping rates. The shipping and handling charges are listed on the "product detail" page. Ground shipping will be by FedEx or UPS. If freight is heavy or big we can ship via common carrier. If you order several items freight costs could be lower. Sometimes when ordering several items we can pack more than 1 item per box. You will always be charged the lowest freight costs we receive. If charges are lower when "shipping several items" we will refund any over-payments. Also insurance is included in the shipping cost.
RETURN POLICY
PLEASE WHEN ORDERING REMEMBER THAT ALL OF OUR ITEMS ARE HANDMADE AND THAT SLIGHT VARIATIONS IN COLOR AND SIZE MAY OCCUR. The photos we show you are very good representations of what you will actually receive.
We want you to be completely satisfied with any item you order from us. We have a 15 DAY RETURN POLICY. We also have a 20% re-stocking fee, so please review the product carefully before ordering. (Also, you will be responsible for Shipping cost to you and returning to us.) If you need to contact us about your order go to the CUSTOMER SERVICE PAGE and EMAIL us or you can call TOLL FREE OR WRITE to the following address:
P.O. BOX 50877 TUCSON, AZ 85703 TELEPHONE # 1(888)817-8684OUR WAREHOUSE ADDRESS IS:2933 N. STONE AVENUETUCSON, AZ 85705
PRIVACY POLICY
You are a valuable part of our business. We will never sell or divulge information about you to any third parties. WE WILL PROTECT YOUR PRIVACY.
THANK YOU FOR VISITING OUR SITE AND WE HOPE YOU WILL ENJOY THE WARMTH OF THE SOUTHWEST & BEYOND!
Got something on on your mind?
We always like to hear from our customers.
[email protected]
If you have any questions you can email or call at 1-888-817-8684.
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